Terms and Conditions
TERMS AND CONDITIONS OF SALE
These are the Terms and Conditions of Let’s Print (ABN 35 089 763 351) ("us", "we", "our").
Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a
purchase, you’re indicating to us that you’ve read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or any
purchase, please don’t hesitate to get in touch with us.
1. ORDERS
While we take every care to make sure our quotes are accurate, from time to
time, mistakes may occur (for example, a pricing error or stock availability
issue).
Please note that when you submit an order to us, no agreement is formed until we
process and accept your order and send you a confirmation. If there’s been an
error leading to your order (such as a pricing or stock error), we may choose not
to fill the order, but we’ll be sure to contact you to discuss your options (for example,
placing an order at the correct price, delaying your order or exchanging your item
for another). If we can’t or won’t fill your order and you have paid in advance,
2. PAYMENT
You agree to pay us the purchase price listed on your invoice (subject of course to the proviso above, in the case of accidental errors and omissions).
Please note we may vary our prices from time to time.
You acknowledge and agree that your payment in full in cleared funds
(including any postage fees, discussed below) is a condition of this
agreement, any breach of which will entitle us to terminate this agreement
immediately. If a request for payment is returned or denied by your financial
institution or is unpaid by you for any other reason, then you’ll be liable for any
associated costs Incurred by us, including banking fees and charges. We may also
immediately stop delivery of any goods unpaid tor unless and until we receive your
payment in full.
If you fail to pay us for an order, or if an insolvency event (for example, if you
commit an act of bankruptcy or become Insolvent) occurs in relation to you, we may suspend delivery of an order, require payment in a particular form or terminate this agreement.
We reserve the right to recover the costs of collection on overdue orders.
We currently accept payments by eWay only.
3. DISCOUNTS
We may offer discounts from time to time.
Discounts are not available in conjunction with any other offer (for example, if we have
two promotions on offer at the same time, you can only apply one discount to a purchase not both).
Unless we specify otherwise in our offer, discounts are available on specific
full priced goods only.
We reserve the right to revoke any discount at any time without notice.
4. STORE CREDIT
We may issue you with store credit in accordance with this agreement, or otherwise
within our absolute discretion. If we do so, the grant of store credit is subject to the
terms of this agreement.
Store credit is redeemable for products sold by us and can’t be applied to postage
on an order.
Store credit can be redeemed for twelve (12) months from the date of issue and will
expire after this date. It’ll then be unable to be redeemed, replaced or refunded.
Store credit is non-transferable and is not redeemable for cash under any
circumstances, including any partial balance remaining after redemption
5. CANCELATIONS
If you decide to cancel an order after approval has been provided to proceed, there
may be costs incurred depending on how far through the production process your
order is at the time the cancelation request is received.
The costs can include but are not limited to:
a) artwork that has been prepared
b) paper that has been ordered
c) die-cutting or foiling blocks that have been prepared
d) offset plates that have been produced
e) printed material
In the event of a cancellation that has incurred cost, we will make every effort to
minimise all expense and will only expect payment for what has been completed up
to the point of cancellation.
6. RETURNS AND REFUNDS
It is our intention to provide our customers with products that meet the specifications
as quoted as well as our customer’s expectations. In the unlikely event that our your
expectations are not met, we ask that the you email us immediately with photos and a
description of the problem and we will make every effort to reach a fast and mutually
agreeable resolution.
It is important to note that colours will print differently on different printers and materials
and will display differently on different computer screens. If a colour is important it is
essential that a physical printed proof is approved before an order is put into
production. In most cases, we are able to supply printed proofs free of charge but on
occasion depending on the printing methods required to complete the order there may
be a cost involved in producing a printed proof. This cost will be made upfront and is
payable in advance of completing the proof.
We will repair or replace any order which is not supplied as quoted, not as shown on
an approved printed proof (please note the above paragraph) or is found to be
defective within 10 business days of the order being received.
In the event of a warranty claim by you, and photos of the issue being received, we will:
a) Arrange and pay for the return of the order to Let’s Print for repair,
then repair the order and return them at no cost to the customer; or
b) Replace the order at no cost to the customer. If we require the order to be returned,
we will arrange and pay for the return of the goods.
In the event of a warranty claim, our liability will be limited to the cost of repairing or
replacing the goods. We will not be liable for any associated costs incurred by the
customer as a result of a warranty claim.
7. POSTAGE AND DELIVERY
We post products within Australia only.
We use delivery service providers to help us get our products to you.
You agree to pay to us postage fees as provided in your order.
If there’s an error in the calculation of your postage costs, we’ll contact you before
processing your order to discuss options (such as paying any additional costs or
modifying your order).
Our delivery service providers may change their fees from time to time, and so you
acknowledge and agree that we can vary the postage fees applicable to orders at any
time on notice, and that such notice is we’ll contact you before processing your order
to discuss options (such as paying any additional costs or modifying your order).
Dispatch time frames are once an order has been completed and we have receipt of
payment, we’ll do our best to dispatch orders on the same business day or the next
business day.
We ask for your patience as this handling period may vary
