Privacy Policy – Let's Print

Effective Date: 1/7/2025
Last Updated: 13/05/2026

At Let's Print ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with us.

 

1. Who We Are

Let's Print is an Australian online print store offering customised printing services including business cards, brochures, banners, merchandise, apparel, stickers, labels, and other printed products.

Website: www.letsprint.com.au
Email: sales@letsprint.com.au
 

2. What Personal Information We Collect

We may collect the following personal information:

• Full name
• Business name
• Billing and delivery addresses
• Email address
• Telephone number
• Payment information (processed securely through third-party payment providers)
• Order history and purchase details
• Uploaded artwork, files, and design content
• IP address, browser type, and website usage data
• Communications with our customer service team

 

3. How We Collect Personal Information

We collect personal information when you:

• Create an account on our website
• Place an order
• Upload artwork or design files
• Subscribe to our newsletter
• Contact us by email, phone, or website forms
• Participate in promotions or surveys
• Browse our website using cookies and analytics tools
  

4. Why We Collect Personal Information

We collect and use your personal information to:

• Process and fulfil your orders
• Deliver products and services
• Communicate about your orders
• Provide customer support
• Process payments and refunds
• Improve our website and services
• Send promotional offers (where you have consented)
• Detect and prevent fraud
• Comply with legal obligations

5. Uploaded Artwork and Design Files

Any artwork, logos, images, or files you upload are used solely for the purpose of producing your order and maintaining order records.

You confirm that you have the right to use any materials you upload and that they do not infringe the rights of any third party.

We may retain uploaded files for a reasonable period to facilitate reorders and customer service unless you request deletion.

 

6. Payment Information

Payments are processed by secure third-party payment providers. We do not store full credit card details on our servers.

Payment providers may collect and process your information according to their own privacy policies.

 

7. Disclosure of Personal Information

We may disclose your personal information to:

• Printing and production partners
• Courier and delivery companies
• Payment processors
• IT and website service providers
• Marketing service providers
• Professional advisers
• Government or regulatory authorities when required by law

We do not sell your personal information to third parties.

 

8. Overseas Disclosure

Some of our service providers may store or process information outside Australia, including in countries such as the United States, New Zealand, or Singapore. We take reasonable steps to ensure these providers protect your information in accordance with Australian privacy laws.

 

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to:

• Remember your preferences
• Analyse website traffic
• Improve functionality
• Deliver relevant advertising

You can disable cookies in your browser settings, although some features of the website may not function properly.

 

10. Marketing Communications

We may send promotional emails about our products and services if you have consented to receive them. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

 

11. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

• SSL encryption
• Secure hosting
• Access controls
• Regular software updates

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

 

12. Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or outdated.

To make a request, contact us using the details below.

 

13. Retention of Information

We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

 

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

 

15. Children's Privacy

Our services are not directed to children under 16 years of age, and we do not knowingly collect personal information from children.

 

16. Complaints

If you believe we have breached your privacy, please contact us. We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner

 

17. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Let's Print
 Email: sales@letsprint.com.au
 Website: www.letsprint.com.au

 

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect immediately upon publication.